In many cases I can't address problems with software such as Amicitia, GFD Studio, maxscripts etc. because I am not the developer. While I can pass on the memo to TGE, it can be easily forgotten or even missed that way.
tldr: it's more direct to report bugs on Github as Issues.
For example: https://github.com/TGEnigma/Amicitia/issues
You are more likely to get closure on crashes/complications due to the developer having a constant reminder on their project page, in addition to email notifications.
If you're not sure if the cause of the error is you or the software (or have questions about using the tool), you're still encouraged to bring that discussion here on the forum.